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Preguntas más frecuentes

¿Ofrecen certificados de regalo?

Todo lo que necesitas saber

¡Absolutamente! Ofrecemos certificados de regalo para todos nuestros inflables y equipos para fiestas. ¡Nuestro certificado de regalo más popular es para el alquiler de una casa inflable! Contáctenos por teléfono para comprar un certificado de regalo.

¿Cuál es su política para productos dañados?

Ingrese la respuesta a su pregunta aquí. Sea cuidadoso con su respuesta, escriba claramente y considere agregar ejemplos. Esto puede ayudar a sus visitantes a obtener la ayuda que necesitan rápida y fácilmente.

¿Qué métodos de pago acepta?

Aceptamos todas las principales tarjetas de crédito. Visa, MasterCard, American Express. Requerimos una tarjeta para su depósito de seguridad. También aceptamos efectivo al momento de la entrega para el saldo restante. Sin cheques, por favor. 

How do I hold my date?

Full amount is due upon booking to hold your reservation. 

Oh no! It rained and got muddy! Is there a cleaning charge?

No! As long as it is normal cleaning, we will do it. If excessive cleaning is needed, there may be a $50-$100 cleaning fee added on. (i.e. silly string, gum, food, paint)

Can I pick up the bounce house?

Unfortunately, no. For the safety of all jumpers, it is required that our staff deliver and set up each unit.

Can our bounce house be set up inside?

Yes! Indoor set up is just as quick and easy as outdoor set up! The only thing to be aware of is to make sure there is enough ceiling height for the unit to fully inflate!

What are my responsibilities during the event?

You must adhere to the safety and operating guidelines provided. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating guidelines and enforce them at all times. The inflatable item will not be set up until the contact/liability waiver is signed.

What is your cancellation/rain policy?

To cancel or reschedule, sufficient notice must be given at least 48 hours before the start of your event. Cancellation of the event with less than 48 hours notice will result in a 25% cancellation fee. Cancellation after set up has begun will result in forfeit of any refunds. If the weather forecast is looking questionable for the time of your event (ex. rain possibility) we can still set up if you choose, however, no refunds, discounts, or rain checks will be given if the weather changes. For safety reasons, we reserve the right to cancel any rental due to rain, high winds (15 mph or more), or other weather related issues.

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